Performance Improvement Coordinator Job Description: Salary, Duties, & More (2023)

Table Of Contents

  • Performance Improvement Coordinator Job Duties
  • Performance Improvement Coordinator Job Requirements
  • Performance Improvement Coordinator Skills
  • Performance Improvement Coordinator Work Environment
  • Performance Improvement Coordinator Trends
  • How to Become a Performance Improvement Coordinator
  • Advancement Prospects
  • Job Description Example
  • Similar Jobs

Performance improvement coordinators are responsible for overseeing the performance of employees within their organization. They work with managers and supervisors to identify areas where improvements can be made, then develop plans to help individuals reach those goals.

Performance improvement coordinators may also act as liaisons between management and employees. They commonly facilitate meetings where performance issues are discussed and resolved.

Performance Improvement Coordinator Job Duties

A performance improvement coordinator typically has a wide range of responsibilities, which can include:

  • Coordinating with other departments such as human resources or communications to ensure that all policies and procedures are followed
  • Establishing goals and metrics for performance improvement initiatives, such as identifying areas for improvement in the company’s safety record or employee satisfaction levels
  • Developing training programs in collaboration with other staff members, including instructional designers and instructors
  • Conducting interviews with employees whose performance may be impacted by the training program, such as managers whose direct reports will be participating in the program.
  • Conducting surveys of employees to determine their opinions about workplace issues that may affect performance
  • Creating reports documenting the findings from surveys or other research activities
  • Conducting exit interviews with employees who leave the company to determine the reasons for turnover
  • Reviewing employee performance evaluations for accuracy, consistency, and compliance with company policy
  • Meeting regularly with supervisors to discuss employees’ progress and offer advice about how to improve performance

Performance Improvement Coordinator Salary & Outlook

Performance improvement coordinators’ salaries vary depending on their level of education, years of experience, and the size and industry of the company. They may also earn additional compensation in the form of bonuses.

  • Median Annual Salary: $82,500 ($39.66/hour)
  • Top 10% Annual Salary: $137,000 ($65.87/hour)

The employment of performance improvement coordinators is expected to grow faster than average over the next decade.

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Demand for performance improvement coordinators depends on the need for their services in organizations. Organizations will continue to seek ways to improve efficiency and productivity, which should lead to continued demand for performance improvement coordinators.

Performance Improvement Coordinator Job Requirements

The following are some of the qualifications that are often required to obtain a position as a performance improvement coordinator:

Education: Most performance improvement coordinators have at least a bachelor’s degree in a related field, such as business administration, human resources or management. Some employers prefer to hire performance improvement coordinators who have a master’s degree in business administration with a concentration in human resources.

Training & Experience: Performance improvement coordinators typically receive on-the-job training to learn the specific processes and procedures of their role. Training may include shadowing current performance improvement coordinators or performing duties under the supervision of a manager or supervisor. Training may last for a few weeks to a few months, depending on the company and the role.

Certifications & Licenses: Professional certifications validate your skills and qualifications to current and future employers. Performance improvement coordinators can earn certifications to gain more practical knowledge of their daily responsibilities, test their skills and advance their careers.

Performance Improvement Coordinator Skills

Performance improvement coordinators need the following skills in order to be successful:

Communication: Communication is the act of conveying information through speech, writing or other methods. As a performance improvement coordinator, you may be responsible for communicating with employees, managers and other stakeholders. Effective communication can help you convey information clearly and answer questions. You may also use communication to share updates on employee performance and other relevant information.

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Time management: Time management is another skill that can be useful for performance improvement coordinators. This is because they often have multiple tasks to complete in a day and they need to prioritize their work. For example, they may need to schedule meetings, prepare presentations, conduct research and write reports.

Problem-solving: Problem-solving skills allow you to identify challenges and develop solutions to overcome them. As a performance improvement coordinator, you may be responsible for identifying areas where an organization needs to improve and finding ways to make those improvements happen. This can include identifying the root cause of a problem and devising a solution to overcome it.

Teamwork: Teamwork is a crucial skill for performance improvement coordinators, as they often work with a team of other professionals to improve employee performance. This includes working with managers, HR representatives, employees and other performance improvement coordinators. Being able to work with others to achieve a common goal is an important skill for this profession.

Leadership: Leadership skills can be an important aspect of a performance improvement coordinator’s skill set. As a team leader, you can use your leadership skills to motivate your team, encourage collaboration and inspire your team to achieve their goals. You can also use your leadership skills to help your team develop their own leadership skills.

Performance Improvement Coordinator Work Environment

Performance improvement coordinators work in a variety of settings, including hospitals, clinics, physician offices, and health insurance companies. They typically work full time, and some may work evenings or weekends to meet with clients or attend meetings. Some performance improvement coordinators may travel to different locations to provide training or consultation services. The work can be stressful at times, and coordinators must be able to handle multiple tasks simultaneously and work well under pressure. They must also be able to effectively communicate with a variety of health care professionals, including physicians, nurses, and administrators.

Performance Improvement Coordinator Trends

Here are three trends influencing how performance improvement coordinators work. Performance improvement coordinators will need to stay up-to-date on these developments to keep their skills relevant and maintain a competitive advantage in the workplace.

The Need for a More Holistic Approach to Performance Improvement

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The performance improvement industry is evolving, as businesses are beginning to realize that a more holistic approach is needed in order to achieve the best results.

Performance improvement coordinators can capitalize on this trend by becoming experts in all aspects of performance improvement, from employee training to organizational development. By doing so, they will be able to provide businesses with a more comprehensive solution to their performance problems.

More Focus on Employee Engagement

Employee engagement has become an increasingly important topic in recent years, as employers have realized the impact it can have on both productivity and retention. As a result, there has been an increased focus on developing programs and strategies that can help employees feel more engaged and connected to their work.

Performance improvement coordinators can utilize this trend by developing programs that focus on improving employee engagement. This can include things like team-building activities, rewards for good performance, and opportunities for career growth.

A Greater Emphasis on Accountability

As businesses become more competitive, they are placing a greater emphasis on accountability. This means that performance improvement coordinators need to be able to hold employees accountable for meeting goals and achieving success.

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In order to be successful in this role, performance improvement coordinators need to be able to not only identify areas where employees need to improve, but also develop strategies to help them do so. They also need to be able to communicate effectively with employees in order to ensure that they understand what is expected of them.

How to Become a Performance Improvement Coordinator

A career as a performance improvement coordinator (PIC) can be rewarding and fulfilling. It offers the opportunity to make a positive impact on the lives of others, while also developing your own skills and abilities. As a PIC, you’ll have the chance to work with a variety of people in different industries, which will give you a broader perspective on how businesses operate.

To become a PIC, you’ll need to have a strong understanding of business processes and systems, as well as excellent communication and interpersonal skills. You should also be able to think critically and creatively about how to improve processes and procedures.

Related: How to Write a Performance Improvement Coordinator Resume

Advancement Prospects

The best way to advance as a performance improvement coordinator is to get experience in the field. Many performance improvement coordinators start out as performance improvement specialists. They may also advance to management positions, such as director of performance improvement or vice president of performance improvement. As they advance, performance improvement coordinators may also take on more responsibility for developing and implementing performance improvement plans.

Performance Improvement Coordinator Job Description Example

At [CompanyX], we are looking for a Performance Improvement Coordinator who will be responsible for developing, leading, and executing performance improvement initiatives across the company. The Performance Improvement Coordinator will work with all levels of employees to identify opportunities for improvement, develop plans to address those opportunities, and track and report on progress. This role will require excellent communication and project management skills, as well as the ability to work independently and take initiative. The ideal candidate will have experience leading performance improvement initiatives in a corporate setting and be able to demonstrate results.

Duties & Responsibilities

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  • Understand and apply quality improvement principles to daily work
  • Assist in the development, implementation, and evaluation of quality improvement projects
  • Collect, analyze, and report data related to quality improvement initiatives
  • Participate in quality improvement teams and committees
  • Educate staff on quality improvement concepts and tools
  • Facilitate problem-solving sessions using quality improvement techniques
  • Monitor compliance with quality standards and regulations
  • Identify opportunities for process improvements
  • Implement quality improvement plans
  • Evaluate the effectiveness of quality improvement initiatives
  • Maintain updated knowledge of quality improvement trends and best practices
  • Serve as a resource to staff on quality improvement issues

Required Skills and Qualifications

  • Bachelor’s degree in business, healthcare administration, or related field
  • 3-5 years experience in performance improvement or quality management role in a healthcare setting
  • Demonstrated knowledge of quality improvement tools and methodologies
  • Excellent analytical, problem-solving, and decision-making skills
  • Exceptional communication, presentation, and interpersonal skills
  • Strong project management skills

Preferred Skills and Qualifications

  • Master’s degree in business, healthcare administration, or related field
  • Certification in Lean, Six Sigma, or other quality improvement methodology
  • Experience with data analysis software, including Tableau, SPSS, or SAS
  • Familiarity with the Joint Commission accreditation process

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FAQs

What are the duties and responsibilities of a coordinator? ›

A Coordinator, or Project Coordinator, is responsible for helping oversee the successful completion of projects and events. Their duties include performing specialized tasks, managing a team of staff members and establishing relationships with vendors and freelance professionals.

What is a performance coordinator? ›

The Performance Management Coordinator is responsible for the administration, organization, and coordination of HCT performance management programs to ensure employee understanding of performance measures, job expectations, clarity of goals and objectives and performance results.

What is a performance improvement job? ›

A performance improvement specialist works in the health care industry to improve patient care. As a performance improvement specialist, your duties begin with an overall assessment of how a health care facility, such as a hospital or clinic, is performing when it comes to patient care and outcomes.

What qualities a coordinator should have? ›

In this post, we'll look at a few of the traits that equip care coordinators like you for your many challenges.
  • 1) Empathy. We'll start with an obvious one. ...
  • 2) Communication skills. ...
  • 3) Resilience. ...
  • 4) Time management skills. ...
  • The overall value of a care coordinator.

What are good qualities in a coordinator? ›

A good leader and coordinator is someone who is aware of deadlines and enforces them. They know how long it will take their team members to complete a task, and they can encourage them to do quality work within an appropriate time frame. Communication. Communication is key to coordination.

Is a coordinator higher than an assistant? ›

An administrative assistant, for example, provides support to managers, other employees, and office visitors. In comparison, a coordinator is responsible for organizing the different activities and people involved in something to work effectively.

What are the six steps in improving performance management? ›

Six Steps to Effective Performance Management
  1. 1) Commitment from the top (The process is alive!)
  2. 2) Clear objectives.
  3. 3) Balanced feedback.
  4. 4) Regular progress reviews.
  5. 5) Development plans.
  6. 6) Capable managers (with the right skills)
23 May 2013

What position is higher than a coordinator? ›

A common business hierarchy includes coordinator, manager and director positions. The difference among them includes the type of work done by each person and the autonomy they have to do their job.

What are 3 good areas of improvement? ›

Areas of improvement for employees
  • 1) Time management. Time management is crucial to your business's success. ...
  • 2) Organization. Organization can make time management much easier. ...
  • 3) Interpersonal communication. ...
  • 4) Customer service. ...
  • 5) Cooperation. ...
  • 6) Conflict resolution. ...
  • 7) Listening. ...
  • 8) Written communication.

What are the 4 stages of improvement? ›

Phase 1 “Plan”: Plan for change and identify improvement opportunities. Phase 2 “Do”: Implement changes identified. Phase 3 “Study”: Check to determine if the change had the desired outcome. Phase 4 “Act”: If successful, implement it across the organization and process.

How should I prepare for a coordinator interview? ›

A great approach at an interview would be to ask situational questions inspired from the particular programs you expect the incumbent to work on. The best candidates will be able to explain how their skills match the responsibilities of the position and talk about their past experience to reinforce their statements.

What experience do you need to be a coordinator? ›

Three to five years of experience coordinating large scale events and leading a team is required for this role. The ideal candidate will have a passion for planning unique and memorable events. You must also have strong communication skills, excellent time management abilities and a charismatic personality.

How do I succeed as a coordinator? ›

Here are 5 tips to be a better coordinator:
  1. Be involved: If a new team or committee needs to be formed, be involved. ...
  2. Seek challenges: Because you thrive in complex situations, seek dynamic environment's where there are very few routines.
  3. Explain yourself: Give people time to understand the way you do things.
23 Feb 2015

What 5 qualities make you a good leader in the workplace? ›

Good leaders possess self-awareness, garner credibility, focus on relationship-building, have a bias for action, exhibit humility, empower others, stay authentic, present themselves as constant and consistent, become role models and are fully present.

What are the 7 coordinators? ›

A coordinating conjunction is a word that joins two elements of equal grammatical rank and syntactic importance. They can join two verbs, two nouns, two adjectives, two phrases, or two independent clauses. The seven coordinating conjunctions are for, and, nor, but, or, yet, and so.

What is coordinator in your own words? ›

a person who is responsible for organizing the different activities and people involved in something so that it works effectively: He applied for a job as a project coordinator.

What is the next level after coordinator? ›

There are three job titles at the next level within the other two job families: Coordinator, Specialist III and Supervisor. The employee can plan his/her career path to obtain the required education, skills and experience to move into a higher job within a different job family.

Is a coordinator a leader? ›

Team coordinators keep team members organized and focused on the project and goals at hand. A team leader trains, sets goals and aligns the team's work with demands from higher management, clients and other stakeholders.

What level is a coordinator? ›

Level of experience

A coordinator role is typically an entry-level position in most industries. Depending on the organization, coordinators may need a bachelor's degree, but they may not need additional experience. In contrast, employers often require specialists to have several years of experience in the industry.

What are top 3 ways to improve on performance? ›

Top 3 ways to improve work performance
  • Limit distractions. According to Udemy In Depth: 2018 Workplace Distraction Report: ...
  • Split your tasks into milestones. ...
  • Stop multitasking, prioritize your work.
17 Jan 2022

What are three 3 strategies you can use to improve your performance? ›

13 ways to improve performance at work
  • Limit distractions. This is a tip many people know but rarely follow: limit your potential distractions. ...
  • Set milestones. ...
  • Set clear and achievable goals. ...
  • Avoid multitasking. ...
  • Improve your time management. ...
  • Do important tasks first. ...
  • Delegate tasks whenever possible. ...
  • Clear your workspace.
26 May 2022

How much do coordinators make? ›

The average coordinator salary in South Africa is R 264 000 per year or R 135 per hour. Entry-level positions start at R 186 000 per year, while most experienced workers make up to R 2 879 098 per year.

What is a better title than coordinator? ›

Senior. Like lead or coordinator, a senior title represents a middle-to-low management position. Senior employees typically have more experience or advanced skills and knowledge than their colleagues, giving them more responsibilities.

Is coordinator a low position? ›

is a coordinator a high position? A coordinator role can be an entry-level or supervisory position, depending on the organisation's structure or size. Large companies have coordinators in entry-level positions, while small start-ups have coordinators in supervisory roles.

What are the five basic performance objectives? ›

When it comes to business performance objectives you're likely aware that efficiency and productivity are crucial. But how do you successfully achieve these? The key to having good all-round performance is five performance objectives: quality, speed, dependability, flexibility and cost.

What are the four tools of performance? ›

This document outlines four performance management tools: Balanced Scorecard, Baldrige, Lean and Studer. These tools have been identified by the National Rural Health Resource Center as effective methods for managing performance improvement with small rural hospitals.

What are two of your strengths? ›

Some examples of strengths you might mention include:
  • Enthusiasm.
  • Trustworthiness.
  • Creativity.
  • Discipline.
  • Patience.
  • Respectfulness.
  • Determination.
  • Dedication.

What is your strength best answer? ›

When answering, mention what your top strengths are, provide examples on how you've used them in the past, and finally, describe the results you've gotten. Be super specific with your answers. Don't just say “I'm good at X” - really dive deep and give the interviewer a comprehensive answer.

What is your weakness best answer? ›

Answer “what is your greatest weakness” by choosing a skill that is not essential to the job you're applying to and by stressing exactly how you're practically addressing your weakness. Some skills that you can use as weaknesses include impatience, multitasking, self-criticism, and procrastination.

What are the 7 step improvements? ›

Seven Step Improvement Process
  • Step 1 - Identify the Strategy for Improvement. ...
  • Step 2 - Define What to Measure. ...
  • Step 3 - Gather the Data. ...
  • Step 4 - Process the Data. ...
  • Step 5 - Analyze the Information and Data. ...
  • Step 6 - Present and Use the Information. ...
  • Step 7 - Implement Improvement.
4 Aug 2022

What are 5 areas of improvement? ›

Areas of improvement are skills, qualities or abilities that an employee could develop or enhance. Areas of improvement could include time management, delegation, organization, communication and engagement. Many of these skills and abilities are those that employees use daily at work.

What are the four key ingredients in improving performance? ›

Four Essential Ingredients for Successful Process Improvement
  • Coach me if you can!
  • #1: Getting buy-in and commitment:
  • #2: Start with the problem, not the solution.
  • #3: Make sure the problem is process-related.
  • #4: Define your objectives, in terms as simple as possible.
22 May 2012

What is the role of a coordinator in a meeting? ›

A meeting coordinator is responsible for all aspects of meetings and events. Your duties will include finding and scheduling meetings and events venues, designing and planning the itineraries and menus for the meeting or event, and looking for vendors to provide services at meetings such as decorators.

What is the difference between a coordinator and a manager? ›

A coordinator supports the work of a manager by communicating instructions to the team and answering questions about scheduling, while the manager is responsible for leading the team and accomplishing organizational goals.

Is a coordinator a team leader? ›

Team coordinators keep team members organized and focused on the project and goals at hand. A team leader trains, sets goals and aligns the team's work with demands from higher management, clients and other stakeholders.

What comes after a coordinator? ›

A common business hierarchy includes coordinator, manager and director positions. The difference among them includes the type of work done by each person and the autonomy they have to do their job.

What level is coordinator? ›

A coordinator role is typically an entry-level position in most industries. Depending on the organization, coordinators may need a bachelor's degree, but they may not need additional experience. In contrast, employers often require specialists to have several years of experience in the industry.

What is coordinator in simple words? ›

especially : a person who organizes people or groups so that they work together efficiently.

What job is higher than coordinator? ›

Because managers usually work at a higher level than coordinators in many companies and organizations, they may need more education or experience to qualify for a role. The specific requirements may be particular to an industry or more generalized, such as an MBA.

Is a coordinator higher than a supervisor? ›

Supervisor is appointed to ensure timely and satisfactory completion of some task and the supervised has to follow his instructions whereas a coordinator is not an authority but a facilitator who aims at succesful condct of some activity through better internal communication and division of work.

Is a coordinator higher than an administrator? ›

No, a coordinator is not higher than an administrator.

An administrator holds the highest authority in a company, while a coordinator is considered an entry-level position in management. Administrators earn an average salary of $61,647 per year, in contrast to coordinators, who earn an average of $37,628 per year.

Is coordinator an admin role? ›

An Administrative Coordinator helps keep an organization running smoothly by handling all administrative tasks. They coordinate general operations, serve as a point of contact for employees and customers alike, and ensure everything is on schedule to meet or exceed deadlines.

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