Process Manager Job Description - Management Study HQ (2023)

Process Managers are also referred to as business Process Managers. The primary job description is to analyze, evaluate and propose recommendations to improve business processes.

This professional can be functional in any department in any organizational or industrial setting. However, many of them are common in the production or manufacturing sectors which usually demand a high operational efficiency level.


  • Learn about the key requirements, duties, responsibilities, and skills that should be in a Process Manager Job Description.
  • Process Manager Duties and Responsibilities
    • 1. Evaluate Existing Business Processes
    • 2. Update Department Procedures and Policies
    • 3. Create Documentation Detailing Process Improvements
    • 4. Conduct Ongoing Analyses
    • 3. Manage Improvement Teams and Implementation Processes
  • Process Manager Skills
    • 1. Business Process Discovery
    • 2. Communication
    • 3. Organizational Change Techniques
    • 4. Project Management
    • 5. Business Process Modeling
  • Process Manager Education and Training
  • Process Manager Salary
    • Conclusion

Learn about the key requirements, duties, responsibilities, and skills that should be in a Process Manager Job Description.

A process manager is responsible for coming up with and implementing the necessary changes for the department or organization to realign with the right objectives and priorities. The Process Manager also drafts and prepares the needed documentation detailing the existing processes; changes recommended, changes implemented, future forecasts, and the anticipated results. This expert also analyzes the implemented changes, results, and whether they’re yielding the desired outcomes and making adjustments to workflows.

In most organizations, Process Managers report to department heads or other senior managerial staff. After conducting their assessments and coming up with proposed changes, the managers need to present their findings to the superiors and implement such proposals.

The Bureau of Labor Statistics (BLS) projects that the intake of Process Managers and other types of management analysts will grow by 14% by 2024. This is because every business actively seeks ways to reduce spending and maximize operational efficiency, making it easy to reach their goals. The growth in Process Managers’ employment will generally positively affect the level of employment growth.

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Process Manager Duties and Responsibilities

In a nutshell, Process Managers are tasked with business process analysis and recommending improvements for organizational growth. After going through dozens of various Process Manager job listings, we’ve come up with the following list of duties and responsibilities for this position.

1. Evaluate Existing Business Processes

To effectively perform this responsibility, the manager must first do a breakdown of the existing process using flow charts, manuals, and other documentation to show the existing processes effectively.

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The Process Manager can get a clear picture of where the organization is and where it desires to go in terms of its processes. The manager studies ways of effectively introducing change and making improvements that will increase productivity and reduce costs.

2. Update Department Procedures and Policies

Rolling out new changes and improvements means that some organizational policies and procedures will become irrelevant or inconsistent. That means that such will need to be rewritten or reviewed to align with the latest operational standards, policies, and procedures. It’s the Process Manager’s work to ensure that this update is done in a consistent, accurate and appealing manner.

3. Create Documentation Detailing Process Improvements

The business Process Manager comes up with the relevant documentation showing the improvements and corresponding details of their implementation. The implementation guidelines are often written in step-by-step instructions such that any other person besides the Process Manager can follow through and implement them.

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4. Conduct Ongoing Analyses

Implementing improvements is only one step of achieving the set outcomes. The most significant part entails monitoring and assessing the changes’ progress while making the necessary adjustments so that everything flows and points to achieve the production targets. As a process manager, ensure that you have your analyses recorded for future references and decision-making.

3. Manage Improvement Teams and Implementation Processes

The manager also oversees the process of rolling out the improvements by liaising with the other managers, team members, and the entire staff to be implemented in line with what is documented. Be there for your team and ensure that you guide them throughout the process. Give suggestion changes whenever required and ensure work is done according to the scope of the project.

Process Manager Skills

1. Business Process Discovery

To focus their attention on what needs to be changed, the Process Managers first need to understand the organizational process and how they function. Business Process Management (BPM) implementation starts with identifying the departments and personnel involved in the processes. This is important because it aids in determining productivity and efficiency, so it becomes easy to know the necessary adjustments.

2. Communication

Effective communication right from the start to the end of an initiative is key to success. A BPM communication strategy must thus address the following key questions:

  • What do we want to say?
  • How will we say it?
  • When will we say it?
  • To whom will we say it?
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3. Organizational Change Techniques

BPM also demands the inclusion of change management into the equation. BPM change initiatives also call for input by various professionals from different hierarchical levels at the organization, especially those working at the mid-level who might have important knowledge and expertise to share.

4. Project Management

Processes are part and parcel of business operations as they also form the basis of everything revolving around production. They also help in creating new architecture and identification and generation of support packages such as new software. In the end, it’s possible to arrive at an overlap of capabilities and skills.

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For instance, a successful BPM redesign project demands more than design and analysis skills, communication, and research capabilities. It demands the input of an expert that’s intimately familiar and passionate about the process and takes seriously the responsibility of applying his expertise and techniques to be successful outcomes.

The answers to these four questions will help design a communication framework of the deliverables, feedback, monitoring, and implementation of the BPM redesign project.

5. Business Process Modeling

This modeling classifies and groups similar projects based on the following three objectives.

  • Prescriptive – entails the projected processes and their expected performance as well as their rules and guidelines.
  • Descriptive – describes the processes’ actual performance and other important improvements needed to achieve the set objectives.
  • Explanatory – details the rationale and justification of processes that act as the basis for future decision-making and actions.

Process Managers are required to have efficient organizational, communication, and analytical skills. They need to be detail-oriented and problem-solvers with the ability to think critically, manage time and employ leadership to provide direction at any given time. A person with this portfolio must possess the ability to work independently and in a team and come up with creative remedies to improve processes. Other skills include but aren’t limited to the following:

  • Develop and create documents that include process outlines, training manuals, and implementation flowcharts.
  • Understanding of numerous business processes from different industries
  • Ability to coordinate and train teams
  • Assessment of internal processes and recommending way forwards
  • Minimize process errors and inconsistencies while maximizing profits and saving costs

Process Manager Education and Training

44.6% of Processors managers have bachelor’s degrees, while 39.6% have a master’s degree. It’s possible to become a Process Manager with either a high school degree or GED, although a vast majority have bachelor’s degrees.

The most important thing is to select the right major, although experience in other related fields will give you an added advantage in landing a Process Manager role. These related fields include business analyst, project manager, and operations manager.

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Most of the certification programs require applicants to have a bachelor’s degree in information technology, business management, business operations, human resource, or process improvement.

Typical units of student training in this field include training in creating new products, managing production, and streamlining existing business operations. The courses are offered in continuing education and adult workforce departments over four years in colleges.

The courses are offered through evening classes, part-time classes, weekend classes, and distance learning to fit the working-class schedule.

These courses include the following:

  • Principles of business process management
  • System analysis
  • Process mapping
  • Modeling, analysis, and design
  • Process innovation and value analysis
  • Enterprise process management

These educational and training requirements are here to point you in the right direction. Still, likely variations are depending on the college and course you’re interested in pursuing. Most of the colleges have customer care and inquiry desks and online support systems that you contact so that you’re able to get the exact details you need to make an informed decision.

Process Manager Salary

A process manager just starting with less than one year of experience is likely to receive compensation amounting to $56,441 per year (based on 11 salaries) and includes tips, overtime pay, and bonuses. A manager with experience spanning 1-4 years will earn up to $69,363 (based on 186 reviewed salaries).

A mid-career manager with 5 to 9 years will have an average total compensation of $82,780, as seen from 166 salaries, while an experienced Process Manager will take home $92,072 based on 185 salaries. Managers with more than 20 years of experience are entitled to compensation amounting to $113,266.

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However, it’s important to note that likely variations depend on the specific organization hiring and the expectations. When you know your range, it gives you confidence and improves your bargain power. If you know your worth, you might as well go ahead and get it.


Business processes and operations are becoming more complex by the day. That means businesses that are growth-oriented need to make process management a priority. BPM makes it possible for these organizations to improve their production efficiency while managing change not to be negatively disruptive.


What is the job description of Process Manager? ›

Process Manager Responsibilities:

Analyzing the efficiency and costs of existing business processes. Identifying areas of improvement. Creating and presenting process improvement reports. Overseeing the implementation of new business processes.

What are process management skills? ›

Business Process Management (BPM) can help optimize procedures throughout an organization by implementing its five-step methodology: Design, Model, Execute, Monitor and Optimize. BPM utilizes a holistic approach which focuses on improving processes throughout the organization as a whole.

What degree do you need to be a Process Manager? ›

Process managers need a bachelor's degree in business management or administration, finance, or accounting. What responsibilities are common for Process Manager jobs?

What is Process Manager in Wipro? ›

Wipro's Process Manager is a completely. configurable process management tool that. helps manage operations through a. role-based delegation and substitution. mechanism.

How can I be a good process manager? ›

Essential Skills According to BPM Definition and Certification
  1. Aligning processes with business strategy.
  2. Analyzing and setting benchmarks for processes.
  3. Deploying technology.
  4. Discovering and modeling processes.
  5. Establishing policies and rules.
  6. Facilitating the changing of a culture.
  7. Improving procedures.
26 Feb 2016

What is process Worker job description? ›

Process Workers work in industrial, manufacturing and warehouse settings where they carry out routine tasks, often as part of a production line. Process Workers ensure machines are kept in good working order, work to deadlines and follow strict safety guidelines.

What is process management in simple words? ›

Process management is a systematic approach to ensure that effective and efficient business processes are in place. It is a methodology used to align business processes with strategic goals.

What is process management simple? ›

Process Management refers to aligning processes with an organization's strategic goals, designing and implementing process architectures, establishing process measurement systems that align with organizational goals, and educating and organizing managers so that they will manage processes effectively.

Which tool is Process Manager? ›

Wipro's Process Manager is a completely configurable process management tool that helps manage operations through a role-based delegation and substitution mechanism.

Why do we need Process Manager? ›

BPM enables organizations to align business functions with customer needs, and helps executives determine how to deploy, monitor and measure company resources. When properly executed, BPM has the ability to enhance efficiency and productivity, reduce costs, and minimize errors and risk – thereby optimizing results.

What are the three major activities of a process management? ›

The suspension and resumption of processes. The provision of mechanisms for process synchronization. The provision of mechanisms for process communication.

What is the difference between project and process management? ›

Process management deals with ongoing strategies, while project management involves one-time events that typically have a defined start and end point.

What is the salary of a process? ›

Process Associate salary in India with less than 1 year of experience to 4 years ranges from ₹ 1.6 Lakhs to ₹ 3.5 Lakhs with an average annual salary of ₹ 2.4 Lakhs based on 80.9k salaries.

What is process management with example? ›

Similar to support processes, this type of process is not directly related to the value creation of a company. Examples of management processes would include, but are not limited to: Aligning the company strategically, defining the corporate mission statement or formulating corporate goals.

What are working process? ›

A work process is any method that employees use to create value for the company. Companies often create company or industry-specific work processes to accomplish tasks.

What skills do you need to be a process operator? ›

You'll need:
  • observation and recording skills.
  • to be thorough and pay attention to detail.
  • the ability to accept criticism and work well under pressure.
  • knowledge of chemistry including the safe use and disposal of chemicals.
  • the ability to operate and control equipment.

What are the four 4 basic management processes? ›

They were initially identified as five functions by Henri Fayol in the early 1900s. Over the years, Fayol's functions were combined and reduced to the following four main functions of management: planning, organizing, leading, and controlling.

What are the 5 processes of management? ›

At the most fundamental level, management is a discipline that consists of a set of five general functions: planning, organizing, staffing, leading and controlling.

What are the 7 management process? ›

7 Functions of Management: Planning, Organising, Staffing, Directing, Controlling, Co-Ordination and Co-Operation.

What are the types of process management? ›

There are three main types of business process management, including:
  • Integration-centric BPM. This type of BPM is used between existing software systems, such as CRM, ERP and HRMS. ...
  • Document-centric BPM. This type of BPM is used when a document, such as a contract, is the basis of the process. ...
  • Human-centric BPM.

How do you organize a process? ›

The Organizational Process
  1. Review plans and objectives. ...
  2. Determine the work activities necessary to accomplish objectives. ...
  3. Classify and group the necessary work activities into manageable units. ...
  4. Assign activities and delegate authority. ...
  5. Design a hierarchy of relationships.

How do you name processes? ›

Each process or task name should be based on a specific verb—in other words, a 'doing word. ' In the example, 'send' is the active word, and refers to a single action.

What is process and types of process? ›

The general type of a process. There are three elementary process types (assignment, manifestation, and containment) and four compound process types (their combinations). Each process type represents an infinite number of specific concepts (see examples in Table 4a & b ).

What are the 5 process types? ›

  • 1 Structured Process (Production Process) Structured processes can be production processes producing products and services. ...
  • 2 Case-type Process (Semi-structured, loosely structured) ...
  • 3 Research Process. ...
  • 4 Engineering Process. ...
  • 5 Artistic Process.
17 Jun 2021

What are the 2 types of processes? ›

Basically there are two types of process: Independent process. Cooperating process.

What is process and management? ›

Management process is a process of setting goals, planning and/or controlling the organising and leading the execution of any type of activity, such as: a project (project management process) or. a process (process management process, sometimes referred to as the process performance measurement and management system).

How does process management work in operating system? ›

A process is a program in execution, and an integral part of any modern-day operating system (OS). The OS must allocate resources to processes, enable processes to share and exchange information, protect the resources of each process from other processes and enable synchronization among processes.

What are the 6 processes of project management? ›

It includes six phases:
  • Initiation phase.
  • Definition phase.
  • Design phase.
  • Development phase.
  • Implementation phase.
  • Follow-up phase.

What is a process specialist? ›

A processing specialist mainly functions to extend and relay information within a company or organization. Most of the time, they are responsible for gathering, verifying, processing, and analyzing data from various aspects such as clients and sales.

Is process associate a good job? ›

Their role is vital in maintaining business efficiency and output across industries. If business and production processes fascinate you and you want to build a career with great growth prospects, knowing more about the role of a process associate may be beneficial.

Is process engineer a good career? ›

Yes, being a process engineer is a good career option.

This in-demand and well-paying role is not only personally satisfying, but it is also a critical function to help our society work more efficiently. Good process engineering is good for oil production, refinery industry, and chemical and bio industries.

What is the difference between process owner and process manager? ›

Process Owner ensures that all Process activities, (what to do), Procedures (details on how to perform the activity) and the policies (rules and governance) are defined. Process Manager – Ensures that the process activities and procedures are being carried out on a day-to-day basis.

What are the 4 types of processes? ›

The main manufacturing process types are project, jobbing, batch, line and continuous. Project processes produce products of high variety and low volume. A feature of a project process is that the location of the product is stationary.

What are the 5 process of management? ›

At the most fundamental level, management is a discipline that consists of a set of five general functions: planning, organizing, staffing, leading and controlling. These five functions are part of a body of practices and theories on how to be a successful manager.

What are the four processes of process management? ›

Planning, organizing, leading, and controlling are the 4 functions, which work as a continuous process.


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