Total quality management practices and organizational performance in the construction chemicals companies in Jordan (2022)

ملخص

Purpose: The purpose of this paper is to investigate the relationship between total quality management practices and the organizational performance in the Jordanian construction chemicals companies. Design/methodology/approach: In this research, ten constructs were used to measure TQM practices, whereas six constructs were used to measure the organizational performance. A total of 160 questionnaires were distributed to 28 companies. Of these 131 questionnaires were completed and used for the analysis, representing a response rate of 81.9 percent. Findings: Analysis has shown that TQM practices positively affect the organizational performance, with a significant value for top management commitment, customer focus, supplier management, process control and continuous improvement. Research limitations/implications: Results were based on perceptual data provided by participants working in different sectors of the organization, which may not provide a clear picture. It would be appropriate to consider collecting information from several stakeholders such as customers and suppliers. Willingness of respondents and delivering data within time were a big challenge though efforts were made to guarantee the confidentiality of the respondents. Practical implications: Results from this research points out that TQM is considered as a key-contributing factor to firm’s survival. It also provides empirical support that TQM implementation in manufacturing organizations contributes to the performance and survival of such organizations. This research also provides an understanding of the dynamic role of TQM practices that would help managers pay attention to the fundamental practices that have a direct impact on the firms’ performance. This will help the organizations to dedicate efforts and allocate resources to get the best long-term outcomes and to figure out their strengths and weaknesses to develop and implement a new strategy to enhance their competitive position. Originality/value: Construction sector in Jordan is a competitive sector. Therefore, quality in such industry is vital. Many companies in Jordan have much interest in implementing TQM practices. However, research efforts related to this field are rare. No research papers investigating the relationship between TQM practices and performance in Jordanian construction chemicals companies have been found. This research, therefore, seeks to examine the relationship between TQM practices and the construction chemicals firms’ performance in Jordan.

اللغة الأصليةEnglish
الصفحات (من إلى)3180-3205
عدد الصفحات26
دوريةBenchmarking
مستوى الصوت25
رقم الإصدار8
المعرِّفات الرقمية للأشياء
حالة النشرPublished - نوفمبر 29 2018

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Androwis, N., Sweis, R. J., Tarhini, A., Moarefi, A., & Hosseini Amiri, M. (2018). Total quality management practices and organizational performance in the construction chemicals companies in Jordan. Benchmarking, 25(8), 3180-3205. https://doi.org/10.1108/BIJ-05-2017-0094

Total quality management practices and organizational performance in the construction chemicals companies in Jordan. / Androwis, Neven; Sweis, Rateb J.; Tarhini, Ali وآخرون.

في: Benchmarking, المجلد 25, رقم 8, ٢٩.١١.٢٠١٨, صفحة 3180-3205.

نتاج البحث: المساهمة في مجلةمراجعة النظراء

Androwis, N, Sweis, RJ, Tarhini, A, Moarefi, A & Hosseini Amiri, M 2018, 'Total quality management practices and organizational performance in the construction chemicals companies in Jordan', Benchmarking, المجلد 25, رقم 8, الصفحات 3180-3205. https://doi.org/10.1108/BIJ-05-2017-0094

(Video) 5 Dangerous Things to Avoid Saying In a Job Interview

Androwis N, Sweis RJ, Tarhini A, Moarefi A, Hosseini Amiri M. Total quality management practices and organizational performance in the construction chemicals companies in Jordan. Benchmarking. 2018 نوفمبر 29;25(8):3180-3205. https://doi.org/10.1108/BIJ-05-2017-0094

Androwis, Neven ; Sweis, Rateb J. ; Tarhini, Ali وآخرون. / Total quality management practices and organizational performance in the construction chemicals companies in Jordan. في: Benchmarking. 2018 ; المجلد 25, رقم 8. الصفحات 3180-3205.

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FAQs

How important are TQM practices in an organization? ›

Importance of TQM

TQM can have an important and beneficial effect on employee and organizational development. By having all employees focus on quality management and continuous improvement, companies can establish and uphold cultural values that create long-term success to both customers and the organization itself.

What are quality management practices? ›

Quality management is the act of overseeing all activities and tasks needed to maintain a desired level of excellence. Quality management includes the determination of a quality policy, creating and implementing quality planning and assurance, and quality control and quality improvement.

What does TQM mean in business? ›

A core definition of total quality management (TQM) describes a management approach to long-term success through customer satisfaction. In a TQM effort, all members of an organization participate in improving processes, products, services, and the culture in which they work. Primary elements of TQM.

How TQM affects organizational performance? ›

Also, TQM exhibits high levels of benefits of improved customer focus, communication, team work and effectiveness; these benefits are due to joint problem solving, management commitment and employee empowerment (Witcher, 1994).

What are the 5 basic principles of total quality management? ›

The concept of TQM rests largely on five principles:
  • Produce quality work the first time.
  • Focus on the customer.
  • Have a strategic approach to improvement.
  • Improve continuously.
  • Encourage mutual respect and teamwork.

What are the 3 importance of total quality management? ›

The Importance of Total Quality Management

Reduce product defects, Minimize production waste, and. Discover potential areas for improvement and innovation.

What are the 4 categories of TQM and their role? ›

As a current focus of e-business, TQM is based on quality management from the customer's point of view. TQM processes are divided into four sequential categories: plan, do, check, and act (the PDCA cycle).

What are the 3 importance of TQM? ›

Reduced costs and better cost management. Higher profitability. Improved customer focus and satisfaction. Increased customer loyalty and retention.

What are the top 2 best practices of quality management? ›

Top 5 Best Practices for Superior Quality Management
  • What is Quality Management? ...
  • Identify the Proper Sampling Size. ...
  • Establish a Well-Defined Monitoring Process. ...
  • Design a Concise, but Thorough Evaluation Form. ...
  • Create a Scoring Guide. ...
  • Implement a System for Coaching.
20 Mar 2019

What are the 7 principles of quality management? ›

What are the seven principles of quality management?
  • Engagement of people.
  • Customer focus.
  • Leadership.
  • Process approach.
  • Improvement.
  • Evidence-based decision making.
  • Relationship management.

What are 4 strategies to improve quality management? ›

5 Strategies to Improve Your Approach to Quality Management
  • 1) Build a company culture that emphasizes quality improvement. ...
  • 2) Design a robust training program. ...
  • 3) Develop a detailed quality inspection program. ...
  • 4) Ensure that equipment is regularly maintained. ...
  • 5) Schedule periodic internal audits.
3 Mar 2017

What are the 3 principles of total quality? ›

Total Quality Management (TQM) is a management philosophy or approach that is grounded on three core principles: a focus on the customer, participation and teamwork, and continuous improvement.

Who is responsible for total quality management? ›

It is the manager's responsibility to assign resources for total quality management, allocate time for various training programs and appreciate employees who come up with various improvement ideas and strategies which would help the organization deliver superior quality products.

What is the difference between quality management and total quality management? ›

TQM, or Total Quality Management, is a method of assessing quality concerning internal company criteria. On the other hand, a QMS, or Quality Management System, is indeed a group of procedures, procedures, and tools created to ensure excellence and compliance with customer and regulatory criteria.

Why does total quality management lead to performance improvements? ›

This is because the effectiveness in internal processes and the operational perspective consequently lead to the improvement of other performance dimensions such as financial performance, customer satisfaction and other stakeholder performance issues. ...

How does quality management affect Organisational functioning? ›

Benefits of Quality Management

It helps an organization achieve greater consistency in tasks and activities that are involved in the production of products and services. It increases efficiency in processes, reduces wastage, and improves the use of time and other resources. It helps improve customer satisfaction.

How can TQM be used to improve quality and productivity? ›

A well designed TQM strategy manages to take into consideration the need to keep costs low and improve productivity, without compromising on quality – a tough balancing act. The road to 'TQM' or initial implementation of it does takes a degree of planning to achieve as it can reshape the way the company works.

What are the 10 important factors of TQM? ›

Having said that, in this study top management commitment, customer focus, quality culture, continuous improvement, training and development, employee empowerment, process management and communication represent the key success factors of TQM.

What are the 8 basic principles of total quality management? ›

The Eight Core Principles of TQM are Customer Focus, Leadership, Involvement of People, Processes Approach, System Approach to Management, Continual Improvement, Factual Approach to Decision-Making, and Mutual Beneficial Supplier Relationship.

What are the 8 principles of total quality management TQM )? ›

The eight principles of TQM are customer focus, employee involvement, integrated system, process-centric approach, systematic flow, continual efforts, fact-based decision-making, and relationship management.

How do you implement TQM in an organization? ›

Steps to Implementing a Total Quality Management System
  1. Clarify Vision, Mission, and Values. ...
  2. Identify Critical Success Factors (CSF) ...
  3. Develop Measures and Metrics to Track CSF Data. ...
  4. Identify Key Customer Groups. ...
  5. Solicit Customer Feedback. ...
  6. Develop A Survey Tool. ...
  7. Survey Each Customer Group. ...
  8. Develop An Improvement Plan.
5 Jan 2022

What is the most important focus of TQM? ›

A primary focus of TQM and most Quality Management Systems is to improve customer satisfaction by having a customer focus and consistently meeting customer expectations. Customers are almost always satisfied when their expectations are met.

What is the benefit and advantages of TQM today? ›

Total Quality Management (TQM) helps you significantly cut cost of operations. To reduce cost, it helps you reduce waste. It also cuts down on defect. This doesn't just help save money, but also reduces the time and personnel needed to correct these errors.

What are the benefits of QMS in an organization? ›

Advantages of quality management systems
  • greater efficiency and less waste.
  • better and consistent control of major business processes.
  • a better understanding of customer needs.
  • regulation of successful working practices.
  • improved risk management.
  • increased customer satisfaction.
  • improved participation of employees.

What are the 5 ways of to improve the quality? ›

Here are 5 steps you can take to put you on the right path.
  • Make a commitment. W. ...
  • Track mistakes. If you are going to commit to quality, first you must define exactly what quality is. ...
  • Invest in training. ...
  • Organize quality circles. ...
  • Have the right attitude.
2 Sept 2010

What are the 5 quality procedures? ›

Quality procedures include: quality manual, procedure for the control of documents, procedure for the control of records, procedure for the performance of internal audits, procedure for the control of nonconformity, and procedure for the for integrating and controlling corrective action and preventive action.

How can quality management be improved in an organization? ›

7 Effective Ways to Improve Your Quality Management System
  1. Consolidate Quality Control (QC) Data. ...
  2. Make Supply Chain Performance Visible. ...
  3. Vary QC Approaches Based on Supplier Performance. ...
  4. Roll Out Consistent Quality and Compliance Standards. ...
  5. Establish a Clear Procedure for Vetting New Supply Chain Partners.

What are the six 6 main mandatory quality procedures? ›

Six procedures are- Control of Documents, Control of Records, Internal Audit, Corrective Action, Preventive Action, Control of Non Conforming Products.” Six procedure are- Control of Documents, Control of Records, Internal Audit, Corrective Action, Preventive Action, Control of Non Conforming Products.

What are the 4 types of quality management? ›

2.3. 5 Development and Certification of the QMS. Four types of quality processes are prominent in many industries: ISO 9001, AS9100, Six Sigma, and CMMI. Choosing one depends on its fit to the industry and the understanding of the particular QMS by both employees and customers.

What are the 7 tools of TQM? ›

They are:
  • Pareto Principle.
  • Scatter Plots.
  • Control Charts.
  • Flow Charts.
  • Cause and Effect , Fishbone, Ishikawa Diagram.
  • Histogram or Bar Graph.
  • Check Lists.
  • Check Sheets.

What are some steps that companies can take to improve quality in the workplace? ›

Here are some tips to help improve the quality of life in the workplace:
  • Hire Employees With Good Attitudes. The people in the workplace play a huge role in how effective an environment it is. ...
  • Ensure Safety In The Workplace. ...
  • Enhance Support For Employees. ...
  • Focus On Office Comfort. ...
  • Pay Attention To Personal Health. ...
  • Conclusion.
30 Nov 2020

How can you improve quality of performance? ›

  1. 1 Set the right expectations. ...
  2. 2 Have milestones and goals. ...
  3. 3 Organize, plan and prioritize. ...
  4. 4 Avoid distractions. ...
  5. 5 Do one thing at a time. ...
  6. 6 Don't leave things unfinished. ...
  7. 7 Read something new everyday. ...
  8. 8 Communicate effectively.
13 Oct 2021

What are the 10 principles of quality management? ›

The Principles of Quality Management
  • Customer focus.
  • Leadership.
  • Engagement of people.
  • Process approach.
  • Improvement.
  • Evidence-based decision making.
  • Relationship management.
2 Apr 2019

What are the two primary principles of total quality management? ›

The two primary principles of total quality management (TQM) are: focusing on delivering customer value and continually improving the system and its processes.

What is total quality management and its importance? ›

TQM is considered a customer-focused process that focuses on consistently improving business operations management. It strives to ensure all associated employees work toward the common goals of improving product or service quality, as well as improving the procedures that are in place for production.

Why did TQM fail? ›

The most frequently mentioned reasons for TQM implementation failures include insufficient education and training, lack of employees' involvement, lack of top management support, inadequate resources, deficient leadership, lack of a quality-oriented culture, poor communication, lack of a plan for change and employee ...

Who is the father of TQM? ›

W Edwards Deming: father of quality management, patient and composer.

Is TQM better than Six Sigma? ›

The basic difference between Total Quality Management and Six Sigma is that TQM delivers superior quality manufactured goods whereas six sigma on the other hand results in better results. Total Quality management refers to continuous effort by employees to ensure high quality products.

What are the Six Sigma in total quality management? ›

Six Sigma is a quality management methodology used to help businesses improve current processes, products or services by discovering and eliminating defects. The goal is to streamline quality control in manufacturing or business processes so there is little to no variance throughout.

Why is Six Sigma better than TQM? ›

TQM defines quality as the process meeting the standards established by the organization. But, Six Sigma defines it as the process with minimum amounts of defects. This is why TQM delivers superior quality manufactured goods, while Six Sigma delivers better results and customer satisfaction.

What are the 7 concepts of TQM philosophy? ›

Seven basic elements capture the essence of the TQM philosophy: customer focus, continuous improvement, employee empowerment, quality tools, product design, process management, and supplier quality.

What are the components of total quality management TQM? ›

It has four main components: quality planning, quality assurance, quality control and quality improvement. It does not only focus on product and service quality, but also on the means to achieve it.

What is total quality management in healthcare? ›

It seeks to improve the quality of products and services by empowering employees and holding them accountable throughout the process. Taking this approach can help you identify opportunities to improve many areas of your organization, from improving patient safety standards to greater administrative controls.

What are the objectives of total quality management? ›

Goals of Total Quality Management (TQM)
  • Detect, reduce and eliminate manufacturing errors,
  • Prevent problems before they occur,
  • Streamline supply chain management,
  • Improve customer service,
  • Make sure employees are trained in quality,
  • Increase employee productivity,
  • Focus on continual process improvement of procedures.
7 Jan 2021

What are the 8 basic principles of total quality management? ›

The Eight Core Principles of TQM are Customer Focus, Leadership, Involvement of People, Processes Approach, System Approach to Management, Continual Improvement, Factual Approach to Decision-Making, and Mutual Beneficial Supplier Relationship.

What are the 6 principles of total quality management? ›

The Principles of Quality Management
  • Customer focus.
  • Leadership.
  • Engagement of people.
  • Process approach.
  • Improvement.
  • Evidence-based decision making.
  • Relationship management.
2 Apr 2019

What are the 8 principles of quality management? ›

The 8 principles of QMS
  • Principle 1: customer focus. ...
  • Principle 2: leadership. ...
  • Principle 3: people involvement. ...
  • Principle 4: process approach. ...
  • Principle 5: systematic approach to management. ...
  • Principle 6: continual improvement. ...
  • Principle 7: factual approach to decision making. ...
  • Principle 8: mutually beneficial supplier relations.
13 Oct 2018

What are the four 4 types of quality management systems? ›

Four types of quality processes are prominent in many industries: ISO 9001, AS9100, Six Sigma, and CMMI. Choosing one depends on its fit to the industry and the understanding of the particular QMS by both employees and customers.

What are the 3 importance of total quality management? ›

The Importance of Total Quality Management

Reduce product defects, Minimize production waste, and. Discover potential areas for improvement and innovation.

What are the 4 components of total quality management? ›

When broken down, quality control management can be segmented into four key components to be effective: quality planning, quality control, quality assurance, and quality improvement.

What are the basic principles of total quality management TQM or continuous quality improvement CQI? ›

TQM's objective is continuous improvement of principles like customer focus, process improvement and total involvement. Elements of TQM speak about leadership, education and training, support structure, communications, rewards and recognition, and measurement or metrics.

What are the barriers to implement TQM? ›

According to our study, top five important barriers are: inappropriate planning of TQM implementation program, lack of financial support, lack of employee training, lack of empowerment of employees, and lack of sufficient physical resources.

What are the obstacles in implementing TQM describe them? ›

Factor analysis on managers' ratings of frequently cited barriers to TQM revealed five underlying constructs: 1) inadequate human resources development and management: 2) lack of planning for quality: 3) lack of leadership for quality: 4) inadequate resources for TQM: and 5) lack of customer focus.

How can TQM be used to improve quality and productivity? ›

A well designed TQM strategy manages to take into consideration the need to keep costs low and improve productivity, without compromising on quality – a tough balancing act. The road to 'TQM' or initial implementation of it does takes a degree of planning to achieve as it can reshape the way the company works.

What are the requirements to implement TQM approach in an organization? ›

6 Essential Factors for Achieving Successful TQM Implementation in a Company
  • Management commitment and understanding: ...
  • Customer focus: ...
  • Employees involvement and participation: ...
  • Training and education: ...
  • Communication: ...
  • Culture:
2 Aug 2019

What is the difference between quality management and total quality management? ›

TQM, or Total Quality Management, is a method of assessing quality concerning internal company criteria. On the other hand, a QMS, or Quality Management System, is indeed a group of procedures, procedures, and tools created to ensure excellence and compliance with customer and regulatory criteria.

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